CONTEXT
Recruiters use notes to find candidate information faster, which speeds up hiring by helping them assess details quickly and move candidates through the pipeline efficiently. Notes feature helps CW business by being one of the top three most used features in the application, supporting team management and client collaboration. Recruiters spend 32% of their daily time using notes, and since its release in 2018, Clockwork has experienced approximately a 6% increase in Annual Recurring Revenue (ARR).
RESULTS
SURVEY INSIGHTS
From the survey results, we have identified a significant discrepancy between user feedback and data. While users have expressed a lot of complaints about the notes feature, our data indicates that both note creation and note viewing are increasing.
OBSERVATION & INSIGHTS
Users are encountering issues as they spend too much time using notes, which is reducing productivity.
We are also noticing that users are moving away from using notes within Clockwork.
REFINE
Quickly locating specific notes within a threaded interface for efficient access to diverse content.
Users need a more efficient method to quickly add notes without requiring additional clicks or steps, optimizing the note-taking process for increased productivity.
Users need a solution to view and add long notes efficiently during phone screenings.
HIGHLIGHTS
Enhance visual hierarchy
Transforming each note into a card format.
Implement internationalization and localization timestamp for accessibility and usability.
Enable users to adjust the width of notes by dragging, enhancing viewing space for longer notes within a responsive layout.
Enable inline editing to avoid page switching and maintain focus on the original notes.
Modify the notes window width to accommodate different user preferences.
